How Wallet Records Fit This Policy
We record the account and transaction details needed to match your deposit or withdrawal request with the selected rail. For DANA, OVO, GoPay, and QRIS, that can include the wallet choice, reference number, amount, time, and status shown during the account step; bank transfer and virtual
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account records follow the same matching purpose. We do not ask you to send a wallet PIN through support. Your browser may also send device type, operating system, IP address, language, and session events when you sign in or move between account pages. We use these
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records to protect account access, trace a receipt, resolve a status question, and meet applicable legal duties. Access or eligibility depends on local law, and our handling can change when a lawful request requires it. You can ask us which records relate to your account and
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request a correction through the support route below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.